Privacy Policy

Information We Collect

When you place an order or contact us, we may collect your name, phone number, email address, delivery address, and purchase details.

We may also collect information needed to verify payments, handle returns or exchanges, and respond to support requests. For refunds, this may include the bank or mobile banking account details needed to send your money back.

Our website may collect technical information such as your IP address, browser type, device information, and website activity.

Never share your PIN, OTP, or payment account password with us.

How We Use Your Information

We use your information to:

• Confirm, process, and deliver your orders.
• Send order updates and answer your questions.
• Verify payments and handle returns, exchanges, or refunds.
• Maintain purchase records and help prevent fraud.
• Keep our website running properly and improve our services.

With your consent, we may send product updates and offers. You can ask us to stop promotional messages at any time.

Sharing Your Information

We share information where needed to provide our services. For example, delivery partners receive your name, phone number, and address to deliver your order.

Payment, hosting, and technical service providers may process information needed to carry out their work for us. We may also disclose information where required by law or in response to a valid legal request.

We do not sell your personal information.

Payments

Where online payments are available, they are processed by the payment provider shown at checkout. Information submitted directly to that provider is also covered by its privacy policy.

Cookies

Our website may use cookies to remember your cart, maintain your login session, and support shopping features.

If we use optional analytics or advertising cookies, we will provide information about them and request consent where required. You can manage cookies through your browser settings, though disabling essential cookies may affect some website features.

Information Storage and Security

We keep information for as long as needed to manage orders, provide support, handle warranty claims, maintain accounts, and meet legal obligations. When information is no longer needed, we delete it or remove identifying details.

We take reasonable steps to protect your information from unauthorised access, loss, or misuse. However, no online service can guarantee complete security.

Your Choices

Subject to applicable law, you can request access to your personal information, correct inaccurate details, request deletion, or withdraw consent by emailing us.

We may need to verify your identity before completing a request. Some records may need to be kept for legal reasons. Withdrawing consent may affect services that rely on that information.

Policy Updates

We may update this policy when our services or practices change. The latest version will appear on this page with the revised date. We will provide further notice or request renewed consent where required.

Contact Us

For questions about this policy or requests concerning your personal information, contact us at:

PrimeZen

Email: support@primezenbd.com

Website: https://primezenbd.com