Terms & Conditions

Orders and Product Availability

Please check your selected product, quantity, phone number, and delivery address before submitting an order.

An order acknowledgement means we have received your request. Orders are confirmed after we check availability and the details provided. If an item is unavailable or there is a pricing error, we will contact you before proceeding. Any payment for an order we cannot fulfil will be refunded.

Prices and Payments

Product prices are shown in Bangladeshi Taka (BDT), unless stated otherwise. Delivery charges and any other applicable costs will be shown before you place your order.

Available payment methods are displayed at checkout. Please use only the payment instructions provided through our official channels.

Delivery

Delivery charges and estimated delivery times are shown at checkout or confirmed when we process your order.

Please provide a complete address and keep your phone available for delivery calls. If your order is delayed, contact us so we can check its status and help resolve the issue.

Order Cancellation

You can request cancellation before your order is dispatched or handed to the courier. Please contact us with your order number as soon as possible.

Once dispatched, cancellation may no longer be possible. This does not affect any return or refund rights you have under applicable law.

Returns, Exchanges and Refunds

Please check your parcel in the delivery partner’s presence where inspection is available. If an item is damaged, defective, incorrect, or incomplete, contact us promptly with your order number and any relevant photos.

Keep the packaging and included accessories until the issue is resolved. If a fault becomes apparent later, contact us for assistance.

We do not normally accept returns simply because you have changed your mind. Eligible returns, exchanges, and refunds are handled under our Return & Exchange Policy and applicable law. We will explain the available solution, any applicable costs, and the expected process before proceeding.

Product Information and Warranty

We aim to keep product descriptions, images, and specifications accurate. Colours may look slightly different depending on your screen.

Warranty coverage, where available, is stated on the product page or warranty documentation. Coverage and exclusions depend on the terms provided for that product.

Using Your Account

If you create an account, keep your login details private and your information up to date. You must not use the app or website for fraudulent orders, unauthorised access, or activities that disrupt our services.

Privacy and Content

Our Privacy Policy explains how we collect and use personal information.

PrimeZen’s original content is protected by applicable copyright laws. Other brands, logos, and trademarks belong to their respective owners.

Your Rights and Updates

Nothing in these terms limits your rights under applicable consumer protection laws in Bangladesh.

We may update these terms when our services change. The latest version will be published here. Changes will not remove rights attached to orders already placed.

Contact

For questions about these terms or your order, email support@primezenbd.com.

Website: https://primezenbd.com